The New Gold Standard -- Book Review

Two thumbs way up!

Author, Joseph A. Michelli (PHD) takes us on a behind the scenes in-depth review of the 5 Leadership Priciples for creating a legendary customer experience, the Ritz-Carlton way. This is the first book ever written about The Ritz-Carlton. The author shares all the great information with readers in a educational & entertaining way. Definitely a key business book to have in your library.

Some great aspects of the book that I found very interesting:

• A foreward from Simon Cooper, President The Ritz-Carlton Hotel Company, L.L.C. sharing his voice and vision for the new Ritz-Carlton generation of Hotels, Resorts, Clubs, & Residences.

• Horst Schulze, President West Paces Hotel Group (Prev. COO of The Ritz-Carlton) is consulted and featured in this book.

• The history of Cesar Ritz and the history of Ritz-Carlton Hotels.

• The 5 Principles; 1. Define and Refine 2. Empower through trust 3. It's not about you. 4. Deliver WOW! 5. Leave a lasting footprint

The hard cover book is $24.95 and hit bookshelves a few months ago.

--- Matt Steves